We at AuCo GmbH appreciate your interest in our website. Protecting your privacy is of the utmost importance to us. The below information highlights in detail the management of your personal data at AuCo GmbH.
1. Collection, processing and use of personal data
AuCo GmbH collects, manages, processes or uses personal data provided during the ordering process ending in a purchase, exclusively in line with the European data protection laws. You can visit AuCo GmbH's website, without revealing any information about yourself. Unless you are logged in with your username and password, you remain anonymous. For every page you visit with your internet browser, information is transmitted without personal references to you, such as the date, time spent on the page, the name of your internet service provider, and the page or source from which you visited AuCo GmbH. This data is used solely to improve the services and offers at AuCo GmbH.
Personal information is data you voluntarily provide when you place an order with AuCo GmbH, for example, subscription to a newsletter, creating an account or use of other similar features. Such voluntary information includes, among other things, your full name, your address, your e-mail address, your telephone and/or fax number, date of birth, bank details, credit card information or your order history.
AuCo GmbH uses your personal data for the contractual processing of your order as well as for customer services like the processing of any subsequent warranty or complaints, advertising or marketing purposes (e.g. birthday emails). The passing-on of your personal data by AuCo GmbH is done only in the context of execution of services by contract service providers (carriers, shipping providers, logistics companies, banks) who are also bound byAuCo GmbH'sconfidential treatment of the data policy.
If AuCo GmbH requires your data for a certain purpose where it needs your consent in accordance with your statutory rights, AuCo GmbH will ask you for your explicit consent. If you give your consent, you can, of course, also revoke it at any time or disagree with the use of your data.
Your personal information will be cleared once the necessary information fulfilling the purpose of your order has been completed and retention is no longer necessary; or if storage for other legal reasons is inadmissible. This will be the case unless it is in conflict with your statutory rights or if you should make a cancellation claim.
1.1 Email Advertising (Newsletter)
To send a newsletter, AuCo GmbH uses the double opt-in method. According to this method, AuCo GmbH will only send a newsletter if you have expressly given AuCo GmbH prior permission to activate the newsletter service. After registering for the newsletter, AuCo GmbH will send you a notification e-mail and ask you to confirm your registration and the desire for the future receipt of the newsletter by clicking on a link contained in the email. The withdrawal of this consent and thus the decision to 'unsubscribe' from the newsletter can be made at any time, and you will not incur any basic transmission costs that may arise. To unsubscribe, you can change this in 'Email settings' under 'My account'. There is, of course, an unsubscribe link in each newsletter as well.
1.2 Withdrawal of consent
Following your expressly granted consent, AuCo GmbH would like to point out that you have the option to withdraw your consent at any time with immediate effect.
1.3 Promotional use of your data
In addition to the processing of your data for the purchase of AuCo GmbH products, AuCo GmbH uses your data in order to communicate with you in the context of and in relation to your orders, certain products or marketing campaigns and to recommend products to you that you may like.
You can revoke the use of your personal data for advertising purposes at any time, without incurring any costs other than the basic transmission costs. Written notification is sufficient, for example, via email, fax or letter.
1.4 Product recommendations via e-mail
AuCo GmbH regularly provides its customers with product recommendations via email. You can get these product recommendations from AuCo GmbH regardless whether you subscribe to a AuCo GmbH newsletter. In this way, AuCo GmbH would like to send you current information about products on offer that you may like or interest you based on your past purchases. In this case, AuCo GmbH adheres strictly to the legal requirements.
If you do at all wish to receive product recommendations or advertising messages from AuCo GmbH, you can revoke this at any time without incurring anything other than basic transmission costs. Written notification is sufficient, for example, via email, fax or letter. You will also find an unsubscribe link in each e-mail.
1.5 Your customised advertising
AuCo GmbH acquires a lot of information based on your visits and past purchases. This helps AuCo GmbH to continually improve your shopping experience to make it more customer-friendly and individually customised. Information submitted by you as well as auto-generated information is used to tailor advertising towards your interests and needs. AuCo GmbH's goal is to make advertising useful and interesting to you, rather than sending you unsuited advertising. As a result, you will receive more interesting advertising in the form of newsletters, product referral emails or letters/mailings. AuCo GmbH uses existing information, such as receipt and read confirmations of e-mails, information on computer and internet connections, operating systems and platforms, your order history, your service history, date and time of the visit to the homepage and products that you have looked at. All of this information is used exclusively by AuCo GmbH in the form of pseudonymous data.
If you do not wish to receive personalised ads, you can revoke this at any time. A written notification is sufficient, for example, via email, fax or letter.
1.6 Data usage for any competitions or market and opinion research
In relation to AuCo GmbH competitions, AuCo GmbH uses your personally identifiable information in order to notify you of wins and promotional offers. You can see detailed information about each individual competition in their respective terms and conditions.
AuCo GmbH uses your data for market and opinion research. In this case, your data will be used anonymously for statistical purposes and only by AuCo GmbH. If you should want to share your answers in polls, AuCo GmbH will not distribute or publish them to a third party. When saving your answers, AuCo GmbH will refrain from storing this information, together with your e-mail address or other personal data.
If you should disagree with the use of your data for market and opinion research, you may revoke their use at any time without incurring any costs other than the basic transmission costs. A written notification is sufficient, for example, via email, fax or letter. Of course, you will also find an unsubscribe link in any survey email.
2. Disclosure of personal data for order processing
The personal data we collect will be passed on as part of contract management in keeping with the delivery transport company, to the extent necessary to deliver your goods. We pass on your payment data as part of the settlement of payments to the authorised credit institution.
When paying by credit card via PayPal or by direct debit via PayPal, we pass on your payment data as part of the payment process to PayPal (Europe) S.à rletCie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg, on. Further information on PayPal (Europe) S.à rletCie, S.C.A data protection can be found here:
If you opt for payment by the means ofPAYONEvia the Payment Service PAYONE GmbH, Fraunhofer Strasse 2-4, 24118 Kiel, we disclose your information that was communicated during the ordering process, together with the information about your order. The disclosure of your data is solely for the purposes of processing your payment with the payment servicePAYONE.
If you opt for credit card payment by the payment service provider ConCardis, the payment processing is carried out via the payment service provider ConCardis GmbH, Helfmann-Park 7, 65760 Eschborn. The information you provide is disclosed as part of the ordering process, together with the information about your order. The disclosure of your data is solely for the purposes of processing your payment with ConCardis.
4. Establishing contact for customer review requests
In some cases, you may have given the following consent during or after your order:
"I'd like to rate the purchase later". After receiving your delivery, you will receive a reminder via email from eKomi to review your respective item. You can review your consent at any time.
Unless you have given us the express consent to the above, we will transmit your e-mail address for the solicitation of any customer review or related service via the eKomi Customer Evaluation System at eKomi Ltd, Markgrafenstraße 11 10969 Berlin, so that 2 to 5 days after delivery of the goods ordered, you will receive an email reminder for a customer review. This consent may be revoked at any time with immediate effect.
5. Use of Social Plugins
Our website features social plugins ("Plugins") used by social networks like Google+– operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). An example of this these plugins include, for example, the "+1" button that is visible on a white or coloured background. You can find an overview of the Google plug-ins and their appearance here: https://developers.google.com/+/plugins
When you visit a page on our website that contains a social plugin, your browser makes a direct connection to Google's servers. The content of the plugin is transmitted from Google directly to your browser and integrated into the side. In doing so, Google receives the information that your browser website has accessed the corresponding page of our website; even if you do not have a Google+ profile or are not currently logged into Google+. This information (including your IP address) is transmitted from your browser directly to a Google server in the USA and stored there.
If you are logged into Google+, Google may directly associate our website with your Google+ profile. If you interact with the plugins, for example, pressing the "+1" button, the corresponding information is also sent directly to a Google server and stored there. The information is also posted on Google+ and is visible to your contacts.
If you do not want Google to map the data collected through our website to your profile on Google+, you must log out of Google+ before you visit our website. You can avoid loading Google plugins as well as add-ons for your browser by using software such as the script blocker "NoScript" (http://noscript.net/).
Our website features social plugins ("Plugins") used by the social network Facebook, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook"). The plugins are marked with a Facebook logo or the phrase "social plug-in by Facebook" or "Facebook Social Plugin". An overview of the Facebook plugins and their appearance can be found here:
When you visit a page on our website that contains a social plugin, your browser makes a direct connection to the Facebook servers. The content of the plugin goes from Facebook directly to your browser and is integrated into the site. Through this integration, Facebook receives the information that your browser has accessed and the corresponding page of our website, even if you do not have a Facebook account or are not currently logged into Facebook. This information (including your IP address) is transmitted from your browser directly to a Facebook server in the US and stored there.
If you are logged into Facebook, Facebook may directly associate our website with your Facebook profile. If you interact with plugins such as pressing the "Like" button or making a comment, this information is also transmitted directly to a Facebook server and stored there. The information will also be published on your Facebook profile and shown to your Facebook friends.
If you do not want Facebook to collect data via our website directly or assign your Facebook profile, you must log out of Facebook before you visit our website. You can prevent the loading of Facebook plug-ins completely by using browser add-ons such as "Facebook Blocker" (http://webgraph.com/resources/facebookblocker/).
Our website uses social plugins ("Plugins") by the micro-blogging service Twitter – operated by Twitter Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA ("Twitter"). The plugins are marked with a Twitter logo, e.g. in the form of a blue "Twitter bird". You can find an overview of Twitter plugins and their appearance here:
When you visit a page on our website that contains a social plugin, your browser makes a direct connection to the Twitter servers. The content of the plugin comes from Twitter directly to your browser and is integrated into the site. By integrating this, Twitter receives the information that your browser has accessed the corresponding page of our website, even if you do not have a profile on Twitter or are currently not logged in to Twitter. This information (including your IP address) is transmitted from your browser directly to a Twitter server in the US and stored there.
If you are logged into Twitter, Twitter can assign your visit to our site to your Twitter account directly. If you interact with these plugins, pressing the "Tweet" button, for example, the corresponding information is also transmitted directly to a Twitter server and stored there. The information will also be published on your Twitter account and be visible to your contacts.
If you do not want Twitter to collect data via our website directly and assign your Twitter account, you must log out of Twitter before you visit our website. You can also use add-ons to completely prevent the loading of Twitter plugins to your browser, for example, with the script blocker "NoScript" (http://noscript.net/).
6. Use of Google AdWords Conversion Tracking
This website uses the online advertising programme "Google AdWords" as part of Google AdWords Conversion Tracking. The cookies for conversion tracking are set when a user clicks on an ad delivered by Google Ads. Cookies are small text files that are stored on your computer system. These cookies expire after 30 days and are not used for personal identification. If the user visits certain pages on this website and the cookies have not yet expired, Google and AuCo GmbH recognise that the user has clicked on the ad and are redirected to this page. Every Google AdWords client gets different cookies. Cookies can therefore not be tracked through the websites of clients. The information obtained using the conversion cookies is used to create conversion statistics for AdWords clients who have opted for conversion tracking. The client finds out the total number of users who have clicked on their ad and proceed to a provided conversion tracking tag page. However, they will not receive information that can personally identify users. If you do not wish to participate in tracking, you can object to this use by simply disabling the Google conversion tracking cookies on your Internet browser and user settings. You will then not be included in conversion tracking statistics.
7. Web Analytics Service
7.1 Google Analytics
This website uses Google Analytics – a web analytics service provided by Google Inc. ("Google"). Google Analytics uses "Cookies" – text files that are stored on your computer that enables them to analyse your use of the website. The information generated by these cookies is usually transferred to a Google server in the US and stored there. In the case of an activation of an IP anonymisation on this website, your IP address from Google will be cut-off within Member States of the European Union or other parties in agreement with the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the US and shortened there. On behalf of the operator of this site, Google will use this information to evaluate your use of the website, compiling reports on website activity and providing other website and internet-related services to the website operator.
Alternatively, you can use the following opt-out cookie (this opt-out cookie will only work in this browser and just for this domain. If you delete your cookies in this browser, you must click this link again): disable Google Analytics.
It should be noted that this website uses Google Analytics only with the extension "_anonymizeIp ()" and therefore IP addresses processed are shortened to exclude a direct personal reference.
This web site remotely uses the Hotjar Web Analytics Service, Level 2, St Julians Business Center, 3 Elia Zammit Street, St Julians STJ 1000, Malta ("Hotjar"). This makes it possible to analyze the usage of our website and evaluate it accordingly. For example, tracking mouse clicks and scrolling movements to enhance user friendliness. You can also use the tool to record keyboard inputs or retrieve direct feedback from the users of the site.
The following information is recorded and transmitted:
- Pages visited including data entered (except the ones excluded below)
- Geographical location (country)
- Device type and browser information
- Information surrounding the payment method chosen by you
The following information is NOT transferred to Hotjar:
- Login & registration data (email, name, password)
- Billing and delivery address as well as personal data such as name & phone number
- Information relevant to the payment method chosen by you (including all fields which are relevant to payment, e.g. name and credit card number)
These areas of the website, where personal data is displayed by you or other third parties, are automatically replaced with "*" by Hotjar and cannot be tracked at any time. No information, therefore, is collected personally, thereby protecting the anonymity of the website visitors.
You can deactivate the use of Hotjar any time by clicking on the following link https://www.hotjar.com/opt-out.
8. Retargeting/Remarketing/Recommendation Advertising
This website uses the technology of Criteo SA, 32 Rue Blanche, 75009 Paris, France, to collect information about the surfing behaviour of AuCo GmbH's users for marketing purposes; with all information collected and stored in anonymous form. This data stores so-called "Cookies" – text files on your computer. Criteo analyses surfing behaviour using an algorithm that can target product recommendations such as personalised banners on other websites (i.e. Publishers). In no case will this data be used to identify the visitor personally. The data collected is only used to improve offers. In no way will data be used or disclosed to any third parties. To revoke the collection of data and compilation of anonymous user profiles in the future, you can opt-out of cookies at the following page:
Criteo discharge (http://www.criteo.com/de/datenschutzrichtlinien/opt-out)
If you do not want personalised e-mail offers, please click here.
This site uses retargeting technology provided by Google Inc. ("Google"). This makes it possible to target visitors who have already shown interest in our store and our products, with personalised, interest-based advertising. The insertion of advertising material is carried out based on a cookies-based analysis of the user's behaviour, however, no personal data is stored. In the cases of retargeting technology, cookies are stored on your computer or mobile device to detect and customise advertising. This is based on anonymously stored information about your interests. You can object to the use of advertising cookies permanently, by downloading and installing the browser plug-in available at the following link:
9. Use of Live Support Systems
This website uses the technologies Zopim Technologies Pte Ltd., 1 Commonwealth Lane 03-01, 149544 Singapore, // (www.zopim.com) for the purpose of anonymised data and web analytics as well as operating the live chat system to answer collected live support requests. For this anonymised data, user profiles can be created under a pseudonym. Cookies may be used. Cookies are small text files that are stored locally in the cache of the site visitor's internet browser. Cookies allow the recognition of the internet browser. Data collected with the Zopim technologies, without the explicit consent of the person concerned, is not used to identify visitors to this website and will not be merged with personal data about the bearer of the pseudonym. To avoid storing Zopim cookies, you can set your internet browser so that in the future, cookies will not be stored on your computer and any cookies stored already will be deleted. However, switching off all cookies may mean that some features on our website may no longer be functional. Data collection and storage contributes towards the purpose of creating a pseudonymized user profile, you can always revoke this with immediate effect, by sending us your appeal informally by e-mail at the noted imprint address below.
10. Secure Data Transmission
AuCo GmbH transmits your personal information securely and is encrypted. To this end, AuCo GmbH uses the SSL coding system (Secure Socket Layer) during the login and ordering process. AuCo GmbH strives to protect the loss, destruction, access, modification and distribution of your data by unauthorised persons and other systems using secure technical and organisational measures. You should always keep your access information confidential and close the browser window when you have finished your communication with AuCo GmbH, especially if you share your computer with others.
11. Right to Information
According to the Federal Data Protection Act, AuCo GmbH's customers have the right to free information about their stored data, and a right to rectification, blocking or deletion of this data.
Contact regarding data security and protection
AuCo GmbH takes the protection of your data very seriously. For questions regarding the collection, processing or use of personal information, as well as the disclosure, correction, blocking or deletion of data and revocation of consents granted, please contact us in writing:
Telephone: +49 (0) 7042 289090
Telefax: +49 (0) 7042 2890910